Last updated: April 2025

At Innokies, we aim to deliver gadgets, gift products, and curated kits safely and on time across India. Please review our shipping policy to understand how orders are processed and delivered.

Shipping Coverage

• We currently ship across India through trusted courier and logistics partners.

• Each order can be shipped to one delivery address only.

• If you require delivery to multiple addresses, please place separate orders or contact us for bulk or corporate shipment support.

Order Processing Time

• Orders are processed from Monday to Saturday, excluding public holidays.

• Orders placed on Sundays or public holidays are processed on the next working day.

• Once processed, orders are typically dispatched within 5–7 business days for prepaid orders.

Please note that processing and dispatch timelines may extend during festive seasons, high-volume sales periods, or unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be clearly mentioned at checkout.

• Certain prepaid orders or promotional campaigns may qualify for free shipping, subject to terms displayed on the website.

Delivery Timelines

• Delivery timelines vary based on location, courier partner, and product type.

• Estimated delivery dates shared at checkout or via tracking are indicative and may change due to operational factors beyond our control.

Serviceability & Delivery Limitations

• If a delivery location is not serviceable by our courier partners, we may request an alternate shipping address.

• Innokies shall not be held responsible for non-delivery in areas not covered by courier networks.

Split Shipments

• We attempt to ship all items in a single order together.

• In certain cases, items may be shipped separately due to product availability, size, or sourcing requirements.

Tracking & Order Updates

• Once your order is dispatched, you will receive a shipping confirmation email with tracking details.

• Tracking updates can be used to monitor shipment status and expected delivery timelines.

Invoice & Documentation

• All orders are shipped with an official invoice.

• If you do not receive an invoice or require a duplicate copy, please contact us at info@innokies.com.

Damaged or Tampered Packages

• If you notice that the package appears damaged or tampered with at the time of delivery, please refuse delivery.

• Inform our support team immediately with your order details so we can initiate a replacement or refund as applicable.

Corporate & Bulk Shipments

• For bulk orders, branded kits, onboarding kits, or multi-location deliveries, timelines and shipping arrangements may differ.

• Our team will share customised shipping schedules and coordination details for such orders.

Contact Us

For any shipping-related queries, please reach out to us:

Email: support@innokies.com